Contact us
Write to support@deconpose.com and we'll get back to you, usually within two business days. There are no accounts and no ticket system — a plain email is all it takes.
To help us reproduce a problem, it's useful to know your iPhone or iPad model, your iOS version, the app version (Settings → About → Version), and what you were doing when it happened.
Common questions
Can I import songs from Apple Music or Spotify? No. Streamed tracks are copy-protected, so no third-party app can read that audio. Deconpose works with music you own: audio files such as MP3, WAV, M4A or FLAC, and DRM-free downloads in your Music library.
How long does separation take? A full song is typically ready within a few minutes on a recent iPhone; the latest models handle even a 7-minute song in under a minute. Everything runs on your device, so there is no upload and no server queue.
Some instruments bleed into each other. No AI model separates every recording perfectly. Densely layered or heavily processed productions are the hardest cases. For practice — learning a part, slowing it down, playing along — the result is normally more than good enough.
I bought premium but it isn't active. Open Settings inside the app and tap Restore Purchases. Make sure you're signed in with the same Apple Account you bought with.
More answers are on the FAQ section of the homepage.
Privacy
Deconpose collects no data: no accounts, no analytics, no trackers, and no servers. Your audio never leaves your device. If you email us, we process only what you write to us — see the Privacy Policy for details.